Return & Refund Policy

At Spedra Plus, customer satisfaction is our top priority. We aim to provide a reliable and high-quality IPTV service at all times. This Return & Refund Policy explains the conditions under which refunds may be granted.

1. Digital Service Nature

All products offered by Spedra Plus are digital services delivered instantly. Once an account or subscription is activated, access is immediately granted — therefore, refunds are limited and subject to the conditions below.

2. Refund Eligibility

You may request a refund only in the following cases:

a. Service Not Delivered

If you made a payment but did not receive your account or activation details, you are eligible for a full refund.

b. Technical Issues From Our Side

If the service is not working due to an issue on our servers and our team is unable to resolve it, you may request a refund within 48 hours of purchase.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

The service was delivered and activated successfully.
Problems caused by your device, internet connection, or user-side setup.
You changed your mind after activation.
You provided incorrect information during purchase.
Violating our Terms of Service.
Third-party app issues unrelated to our servers.

4. Trial Accounts

Free or test accounts are provided to help you evaluate the service before purchasing.
Therefore, once a paid subscription is activated, no refunds are provided based on content preferences or device compatibility, as trials are intended to test these factors beforehand.

5. Chargebacks

Unauthorized chargebacks will result in:

Immediate suspension of the subscription
Blocking future access to our platform
Verification procedures to protect both parties

We always encourage customers to contact us first to resolve any issue quickly.

6. Contact Us

If you believe you qualify for a refund or need help with your service, please contact our support team:

💬 Live Chat / WhatsApp: Available on our website

We will review your request within 24–48 hours and provide a clear resolution.